Thank you for shopping with ANBOR Motorsports EU. We are committed to providing fast, reliable, and safe shipping for all orders. Please read our Shipping Policy carefully to understand how and when your order will be delivered.

1. Company Details

Business Name: ANBOR Motorsports EU
Company Registration Number: B85398790
Email: info@anbormotorsports.eu
Phone / WhatsApp: +34 631 392 355
Address: C/ Cortes Castellanas, Number 14, 28600 Navalcarnero, Madrid, Spain

2. Shipping Destinations

We currently ship electric dirt bikes and accessories to:

  • All countries within the European Union (EU)
  • Selected international destinations (please contact us before ordering)

If your country is not listed at checkout, please contact us to arrange a custom quote.

3. Processing Time

  • Orders are typically processed within 1–3 business days after full payment is received.
  • Orders placed on weekends or public holidays will be processed the next business day.

4. Shipping Time & Delivery Estimates

DestinationEstimated Delivery Time
Spain2–5 business days
EU Countries5–10 business days
International10–15 business days (varies)

Please note that delivery times are estimates and may be affected by customs, weather, or courier delays.

5. Shipping Charges

Shipping costs are calculated at checkout based on:

  • Delivery address
  • Order weight and dimensions
  • Delivery method chosen

FREE shipping may be available on selected bikes and promotions within the EU. Please check our homepage or contact us for current offers.

6. Tracking & Confirmation

  • Once your order is shipped, you will receive a confirmation email with a tracking number.
  • You can track your package using the courier’s online tracking tool.
  • If you do not receive a tracking number within 3 business days, please contact us.

7. Delivery Conditions

  • All bikes are shipped fully assembled or partially assembled (depending on model and location) and securely packed.
  • A signature may be required upon delivery.
  • If you are unavailable at the time of delivery, the courier may contact you to rearrange or deliver to a local depot.

8. Customs, Duties & Taxes

  • For shipments within the EU, VAT is included in the product price — no extra charges apply.
  • For international orders, you may be responsible for import duties, taxes, or customs clearance fees. These charges are not included in our prices and are the buyer’s responsibility.

9. Damaged or Lost Shipments

If your order arrives damaged or appears lost, please:

  1. Take clear photos of the packaging and the item.
  2. Contact us immediately at info@anbormotorsports.eu with your order number and evidence.
  3. We will open a case with the courier and assist you with a replacement or refund based on the outcome.

10. Changes to Shipping Address

To change your delivery address after placing an order, please contact us as soon as possible. We can update the address before dispatch only. Once shipped, the delivery address cannot be modified.

11. Contact Us

For any questions about your order or this shipping policy, please contact us:

Telephone / WhatsApp: +34 631 392 355
Email: info@anbormotorsports.eu
Address: C/ Cortes Castellanas, Number 14, 28600 Navalcarnero, Madrid, Spain